Frequenty Asked Questions

How can I make an order?

All orders can now be made through our online shop. We understand that not all fish lovers are in a position to order online, so you can also contact 07984 542 266 where we can complete the online order form for you. If there is no answer, please leave a message with your name, telephone number & enquiry & we will get back to you as soon as we can.

When I order, what happens next?

Once you have placed your order, you will automatically be sent a confirmation invoice verifying your purchase & payment details. Here you will also find information regarding your delivery, including an allocated delivery day & time slot. Orders will be taken Monday – Sunday each week & delivery will be the following week (see ‘When will I receive my order?’ For details.

How & when do I pay?

When you place your online order, you have the option of paying by either ‘Cash on Delivery’, ‘Credit/Debit Card’ or ‘PayPal’. If you have chosen to pay by either PayPal or credit/debit card, payment is taken directly from your bank account. If you have opted for cash on delivery, you should enclose the correct amount in a sealed envelope or money bag with your name & the exact amount stated on the front. Our drivers do not carry any cash in the vehicles, therefore change can not be given.

What seafood do you sell?

Regularly available from May-October every year is our beautiful seabass & mackerel which we fish ourselves using the sustainable method of rod & line. We often catch pollock too which will be available, along with other odd species. Alongside the seabass we have a range of high quality seafood produce which we source outside of Albatross Fisheries. Our aim is to keep UK seafood in the UK, therefore we try & source seafood from our Great British waters, although this is not always possible with some varieties of seafood not able to live in our cold seas. If there is any product which you cannot see on our website but would be interested in having, please do drop us a message & we will look into sourcing it.

When will I receive my order?

Once you have placed your order you will receive a confirmation invoice via e-mail. This e-mail will also have your delivery details. Orders are taken Monday – Sunday every week. Once you have placed your order, you will be allocated a delivery day. Pembrokeshire & West Carmarthenshire deliveries will be on a Wednesday. Carmarthenshire deliveries will be on a Friday.

Is there a cost for delivery?

Postal codes and prices:

Pembrokeshire : SA35*, SA36*, SA37*, SA41*, SA42*, SA64*, SA65* shipping costs are £2.95.

Carmarthenshire : SA14*, SA15*, SA16*, SA17*, SA31*, SA32*, SA33* shipping costs are £3.95.

Other Pembrokeshire postal codes are Free Shipping, however if you are unsure of shipping costs, these will be calculated once address is entered at the checkout. Unfortunately, we do not offer shipping outside of Pembrokeshire and Carmarthenshire at the moment, but if you are looking at getting your hands on some fresh fish, drop us an email through our Contact Us page and we will get back to you as soon as possible.

What if you haven't got what I ordered?

Unfortunately, in some instances, due to tide, weather, landing & season, some of the seafood on offer will not be available. We always hope this is not the case, but fishing is an unpredictable job. If this happens, we will contact you & offer you an alternative product or refund with no implications or penalties.

Additional delivery information

Deliveries for Pembrokeshire & West Carmarthenshire will be on a Wednesday. Deliveries for Carmarthenshire will be on a Friday.
All deliveries will be made between 8am-6pm.

What happens if I am not home when you deliver?

If you are not home on the specified delivery day, please note at ‘checkout’ a safe place. This could be a neighbour, a garage or a porch area.
If you are noting a safe place for delivery, please ensure you have a suitable cool box/bag with ice blocks to ensure your order is kept cool. Ensure your safe place is cool, dry. If you have frozen products ordered, please note that if these defrost after being left in a safe place, you are advised NOT to refreeze.
Please ensure your ‘safe place’ is away from any wildlife/domestic animals.
Please put your order straight into the fridge/freezer at your earliest convienience.

What if I'm a last minute buyer, can I come & get products from you at any time?

The Albatross Fisheries unit is a packing unit – NOT a shop. Please do not turn up unannounced. The unit is at our home address & there may not be anyone home.

If you are a last minute buyer, by all means give us a call or send us an e-mail. You can also complete the contact form. We often have produce ‘in stock’ & are happy to make up orders on demand. The unit is not always manned – We are often out delivering or we may have the occasional day off – unlikely! So try & give a ring first on 07984 542 266.
Also, if you are a last minute buyer, please understand we may not always have what you want.

Am I able to collect my order?

Yes of course. Please note at the checkout if you wish to collect. We will contact you when your order is packed & ready.

Why does my order weigh over/under the amount I have asked for?

Fish and other seafood products are a natural, organic product and therefore we cannot guarantee the exact amount ordered. We will always endeavour to get as close to the amount you’ve ordered as possible, but please allow for 100-200g approx either side.

How much do I get for a kilo?

This will depend on the product you are buying. If you require any advise on portion sizes or weights please get in touch via the contact form.

What does sustainability mean?

The Oxford Dictionary defines sustainability as “avoidance of the depletion of natural resources in order to maintain an ecological balance”.

So what does Albatross Fisheries do that is sustainable?

We catch all of our seabass & mackerel using rod & line. This method of fishing is the most sustainable. Unlike trawling & netting the fish, we can control the size & quality of the fish we bring ashore. A seabass is legally required to be over 42cm in length from tail to nose. Anything under 42cm should be released back into the ocean. A seabass under the required length is documented to not be mature enough to catch. A seabass over 42cm is able to have at least two breeding cycles, ensuring the stocks are replenished year after year. By using rod & line, there is minimal damage & harm to the fish & they are able to be released back to continue breeding if they are too small. By using trawlers & nets, you are unable to control the size of the fish you catch & many of the smaller seabass sadly get chucked back into the ocean already deseased. Seabass can unfortunately die from stress when caught in netting & this therefore has the devastating effect that they are unable to continue breeding to ensure the shoals return year after year.